FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA

AFTERPAY AVAILABLE

frequently asked questions

ORDERS

WHERE IS MY ORDER?
TO FIND OUT WHERE YOUR ORDER IS, PLEASE ENTER YOUR TRACKING NUMBER ON THE AUSTRALIA POST WEBSITE, AND FOR INTERNATIONAL ORDERS, SEKO. PLEASE NOTE, ONCE YOU RECEIVE YOUR 'ORDER SHIPPED' EMAIL, YOUR TRACKING NUMBER MAY TAKE A DAY TO ACTIVATE IN THE SHIPPING CARRIER'S SYSTEM.

WHY IS MY ORDER TAKING SO LONG TO ARRIVE?
OUR SHIPPING CARRIERS ARE CURRENTLY OVERWHELMED WITH HIGH PARCEL VOLUMES. ON TOP OF THIS, THEY ARE SLOWED DOWN BY EXTENDED COVID-19 RESTRICTIONS. UNFORTUNATELY, FOR MANY ORDERS, DELAYS WILL BE INEVITABLE. THIS IS OUT OF OUR CONTROL AND WE APOLOGISE FOR ANY INCONVENIENCE. HOWEVER, IF YOU FEEL THERE MAY BE AN ISSUE WITH YOUR DELIVERY, PLEASE GET IN CONTACT WITH THE DELIVERY COMPANY FOR ASSISTANCE.

WHY HASN'T MY ORDER SHIPPED YET?
WE ARE EXPERIENCING DELAYS WITH ORDER FULFILMENT AS OUR WAREHOUSE IS UNDERSTAFFED DUE TO COVID-19 REGULATIONS. PLEASE KNOW WE ARE WORKING AS HARD AS WE CAN TO SHIP YOUR ORDERS OUT TO YOU ASAP!

SHIPPING

HOW MUCH WILL SHIPPING COST?

AUSTRALIA
STANDARD: FREE
EXPRESS: $3
FREE EXPRESS SHIPPING ON ORDERS OVER $50

NEW ZEALAND
STANDARD: $5

UNITED STATES
STANDARD: $8

CANADA
STANDARD: $8

WHO PAYS IMPORT DUTIES AND CUSTOMS FEES?
PLEASE NOTE THAT YOU AS THE CUSTOMER ARE LIABLE FOR ALL IMPORT DUTIES AND TAXES AND SHOULD, THEREFORE, MAKE YOUR OWN ENQUIRIES AS TO WHAT IS PAYABLE IN YOUR COUNTRY.

WHAT COUNTRIES DO YOU SHIP TO?
WE CURRENTLY SHIP TO AUSTRALIA, NEW ZEALAND, THE UNITED STATES AND CANADA. WE'RE WORKING ON EXPANDING AS SOON AS POSSIBLE!

PRODUCT

IS LOUNGEFACE LASH VEGAN?
YES, IT SURE IS!

IS LOUNGEFACE LASH CRUELTY FREE?
YES, ABSOLUTELY.

WHAT COLOUR IS THE MASCARA?
INTENSE BLACK.

IS LOUNGEFACE LASH SAFE FOR SENSITIVE EYES?
YES, OUR FORMULA HAS BEEN SCIENTIFICALLY TESTED FOR EYE IRRITATION AND CAME BACK WITH THE ALL-CLEAR. YAY!

IS LOUNGEFACE LASH WATERPROOF?
NO, BUT IT IS WATER RESISTANT. THIS MEANS THAT IF YOU GET CAUGHT IN THE RAIN OR WATCH A SAD EPISODE OF YOUR FAVOURITE SHOW, YOU WON'T BE LEFT WITH PANDA EYES. INSTEAD, OUR FORMULA SLIDES OFF YOUR LASHES IN LITTLE RUBBERY CLUMPS WHEN TOUCHED.

IS LOUNGEFACE LASH A TUBING MASCARA?
YEP!

WHAT IS A TUBING MASCARA?
TUBING MASCARAS CONTAIN SPECIAL POLYMERS THAT WRAP AROUND EACH INDIVIDUAL LASH, CREATING LITTLE ‘TUBES’. TRADITIONAL MASCARAS JUST PAINT YOUR LASHES WITH PIGMENTS, LEAVING YOU WITH PANDA EYES IF YOUR LASHES COME INTO CONTACT WITH WATER OR THE OIL ON YOUR SKIN.

YOU WILL NEVER HAVE THAT PROBLEM WITH OUR TUBING MASCARA BECAUSE OF THOSE HEAVENLY LITTLE POLYMERS. WHEN YOU WANT TO REMOVE IT, JUST SPLASH YOUR LASHES WITH WATER, WAIT 30 SECONDS AND THEN GENTLY SLIDE THE MASCARA OFF BETWEEN YOUR FINGERTIPS.
NO MAKEUP REMOVER REQUIRED - IT’S REALLY THAT SIMPLE.

RETURNS

I'VE CHANGED MY MIND, CAN I RETURN MY ORDER?
UNFORTUNATELY, DUE TO HEALTH AND SAFETY CONCERNS, WE DO NOT ACCEPT CHANGE OF MIND RETURNS.

MY ORDER IS FAULTY OR DAMAGED, WHAT DO I DO?
OH NO! PLEASE SEND A PHOTO OF THE FAULT OR DAMAGE TO CONTACT@LOUNGEFACE.COM WITH A DESCRIPTION OF THE CONCERN AND WE WILL DO OUR BEST TO RECTIFY THE ISSUE. PLEASE NOTE, FAULTY CLAIMS MUST BE MADE WITHIN A WEEK OF RECEIVING YOUR ORDER.

THE PRODUCT DIDN'T WORK FOR ME, CAN I RETURN IT?
IF FOR SOME REASON LOUNGEFACE LASH DIDN'T SWEEP YOU OFF YOUR FEET, PLEASE GET IN TOUCH WITH US AT CONTACT@LOUNGEFACE.COM.
PLEASE NOTE THAT REFUNDS REQUIRE THE PRODUCT TO BE SENT BACK TO US AT THE CUSTOMER'S EXPENSE*
*EXCLUDES FAULTY PRODUCTS.